We offer free shipping to addresses in Australia and New Zealand, and worldwide shipping to the rest of the world...

We offer free shipping to addresses in Australia and New Zealand, and worldwide shipping to the rest of the world. We do not ship to US/Canada or UK from our AU store, so please visit our US or UK stores if you are ordering from these regions.

Where do you ship?

Standard shipping is free to AU/NZ for all Bed Threads linen, homewares, and third-party goods...

Standard shipping is free to AU/NZ for all Bed Threads linen, homewares, and third-party goods.Worldwide shipping outside of these regions incurs a flat fee of $60 AUD.For Bed Threads furniture, shipping is available to AU customers only.

How much is shipping?

As soon as your order has been fulfilled by our warehouse, you’ll receive a shipping confirmation email...

As soon as your order has been fulfilled by our warehouse, you&#x2019;ll receive a shipping confirmation email that includes the tracking number of your order and a link so you can check up on the whereabouts of your much anticipated wares.

How can I track my order?

This shouldn’t happen, but if on the rare occasion your package does go M.I.A...

This shouldn&#x2019;t happen, but if on the rare occasion your package does go M.I.A, please contact us at hello@bedthreads.com so we can investigate further.

My order has been lost in transit; what do I do?

Time for us to put our detective caps on...

Time for us to put our detective caps on. Please contact us at hello@bedthreads.com so we investigate further and come to a solution together.

My order has been marked as delivered, but I haven't received it. What should I do?

If you have marked your order as requiring "signature upon delivery" and you are not available to receive it...

If you have marked your order as requiring &quot;signature upon delivery&quot; and you are not available to receive it, you may be able to pick up your Bed Threads shipment from your local post office.

Can I pick up my order?

As soon as your order has been fulfilled by our warehouse and pushed through for transit...

As soon as your order has been fulfilled by our warehouse and pushed through for transit, you&#x2019;ll receive a shipping confirmation email that includes the tracking number of your order and a link to help lessen your anticipation anxiety!

How do I find out when an order is shipped?

No need to worry, this happens all the time...

No need to worry, this happens all the time. If you selected &quot;authority to leave&quot; during Checkout, your order will be left in a safe place upon delivery. If you selected &quot;signature upon delivery&quot; during checkout, your courier will either attempt re-delivery or take your package to the nearest post office (or delivery partner pickup location) and leave you with pickup details.

What happens if I'm not home to accept the delivery?

Yes, Bed Threads deliveries can be delivered to PO Boxes or Parcel lockers...

Yes, Bed Threads deliveries can be delivered to PO Boxes or Parcel lockers.

Do you deliver to PO boxes or parcel lockers?

Yes! For AU customers, we offer express shipping (for any in-stock items but excluding furniture) for a $15 flat fee...

Yes! For AU customers, we offer express shipping (for any in-stock items but excluding furniture) for a $15 flat fee.

Do you offer express delivery?

Bed Threads US

Questions related to shipping and delivery.

Shipping

What payment methods do you accept?

Can I add an item to the order after it's placed?

Can I change my order after placing it?

Can I change the shipping address after an order is placed?

Do you offer a product warranty?

What happens if I need a spare part for a Bed Threads item?

What happens if I receive an incorrect item?

What happens if I'm missing an item from my order?

How do preorders work?

Can I split my order?

What if an item I want is out of stock?

Can I hold an order from being shipped?

Orders

What is your return policy?

How long will my return take to process?

Can I return a gift?

Are all items returnable?

I have used/opened an item, can I still return it?

Can I arrange my own courier for a return?

Returns

I've forgotten my password

How do I update my email address?

How do I update my password?

How do I view my orders?

How do I leave a review for a product I've purchased?

How do I check my gift card balance?

How do I obtain a tax invoice for an order?

How do I unsubscribe?

Account/Loyalty Program

How do I become a trade customer?

I'd like to work at Bed Threads, how do I apply?

What social platforms is Bed Threads on?

Where can I see reviews of Bed Threads?

Do you have a blog?

Do you sell gift cards?

How do I know if an item is on sale?

How do I save my favourite items?

Do you offer a discount for first-time customers?

How do I use my gift card?

How do I make a PR or media enquiry?

General

What is flax linen?

How is flax linen made?

What are the benefits of sleeping in 100% flax linen?

What is Bed Threads linen dyed with?

Where is Bed Threads linen manufactured?

Is linen sustainable?

What is GSM?

About Linen

What do linen sheets feel like?

Do linen sheets shed?

How do I soften linen sheets?

Will linen sheets keep me cool/warm?

What To Expect

How do I wash my linen?

What detergent should I use?

Will the colours fade/change/transfer?

How do I dry my linen?

How can I get rid of a stain?

How To Care For Linen

Linen FAQs

Why is Bed Threads now offering organic cotton?

What is the difference between linen and cotton?

What are the benefits of organic cotton?

Is cotton bedding right for me?

What is the thread count of your cotton?

How is your cotton manufactured?

Is cotton a sustainable choice?

What certifications does your cotton bedding have?

How do I wash cotton?

How do I dry cotton?

Cotton FAQs