Changed your mind before changing the sheets? We offer free returns for change of mind purchases within 45 days on eligible products...

Changed your mind before changing the sheets? If your purchase isn&#x2019;t quite right, exchange or return for store credit for free within 45 days of receipt. If you&#x2019;d prefer a refund, a $10 processing fee applies to all change of mind refunds within 45 days, deducted from your refund amount.Your item(s) must be unused and in the same condition as when it was received. It must also be in the original packaging, and bedding cannot be slept in or washed. Items marked as &apos;final sale&apos; from our Last Chance collection are not eligible for refund or exchange.&#xA0;To complete your return, please visit&#xA0;<a href="https://returns.bedthreads.com/" target="_blank" title="https://returns.bedthreads.com/" style=" text-decoration: underline;">returns.bedthreads.com/</a>

What is your return policy?

Hold tight! Once you lodge your return with the Post Office or delivery partner and this is marked in transit...

Hold tight! Once you lodge your return with the Post Office or delivery partner and this is marked in transit, your refund will be processed and funds returned to your method of purchase.

How long will my return take to process?

Yes, provided your item is unused and in the same condition as you received it, in its original packaging...

Yes, provided your item is unused and in the same condition as you received it, in its original packaging, and was not purchased as a &apos;final sale&apos; item from our Last Chance collection. All we require for gift returns is the order number and shipping postcode. Your secret&#x2019;s safe with us!

Can I return a gift?

We’re confident you’ll love your Bed Threads purchase. But in the rare event an item’s not quite as you expected...

We&#x2019;re confident you&#x2019;ll love your Bed Threads purchase. But in the rare event an item&#x2019;s not quite as you expected, Bed Threads offers returns on all items excluding &apos;final sale&apos; products from our Last Chance collection free of charge within the return window, so long as the item is not worn, washed or opened.

Are all items returnable?

Once an item you have purchased has been opened, used, or worn, it can no longer be returned...

Once an item you have purchased has been opened, used, or worn, it can no longer be returned. This is due to both health/hygiene reasons and product quality control. If you would like to discuss the issue further, please reach out to Customer Service at hello@bedthreads.com

I have used/opened an item, can I still return it?

Sure! So that we have the relevant details to process your return, please send through your return’s shipping tracking number...

Sure! So that we have the relevant details to process your return, please send through your return&#x2019;s shipping tracking number to customer service at hello@bedthreads.com

Can I arrange my own courier for a return?

Bed Threads US

Questions related to returns and refunds.

Returns

What payment methods do you accept?

Can I add an item to the order after it's placed?

Can I change my order after placing it?

Can I change the shipping address after an order is placed?

Do you offer a product warranty?

What happens if I need a spare part for a Bed Threads item?

What happens if I receive an incorrect item?

What happens if I'm missing an item from my order?

How do preorders work?

Can I split my order?

What if an item I want is out of stock?

Can I hold an order from being shipped?

Orders

Where do you ship?

How much is shipping?

How can I track my order?

My order has been lost in transit; what do I do?

My order has been marked as delivered, but I haven't received it. What should I do?

Can I pick up my order?

How do I find out when an order is shipped?

What happens if I'm not home to accept the delivery?

Do you deliver to PO boxes or parcel lockers?

Do you offer express delivery?

Shipping

I've forgotten my password

How do I update my email address?

How do I update my password?

How do I view my orders?

How do I leave a review for a product I've purchased?

How do I check my gift card balance?

How do I obtain a tax invoice for an order?

How do I unsubscribe?

Account/Loyalty Program

How do I become a trade customer?

I'd like to work at Bed Threads, how do I apply?

What social platforms is Bed Threads on?

Where can I see reviews of Bed Threads?

Do you have a blog?

Do you sell gift cards?

How do I know if an item is on sale?

How do I save my favourite items?

Do you offer a discount for first-time customers?

How do I use my gift card?

How do I make a PR or media enquiry?

General

What is flax linen?

How is flax linen made?

What are the benefits of sleeping in 100% flax linen?

What is Bed Threads linen dyed with?

Where is Bed Threads linen manufactured?

Is linen sustainable?

What is GSM?

About Linen

What do linen sheets feel like?

Do linen sheets shed?

How do I soften linen sheets?

Will linen sheets keep me cool/warm?

What To Expect

How do I wash my linen?

What detergent should I use?

Will the colours fade/change/transfer?

How do I dry my linen?

How can I get rid of a stain?

How To Care For Linen

Linen FAQs

Why is Bed Threads now offering organic cotton?

What is the difference between linen and cotton?

What are the benefits of organic cotton?

Is cotton bedding right for me?

What is the thread count of your cotton?

How is your cotton manufactured?

Is cotton a sustainable choice?

What certifications does your cotton bedding have?

How do I wash cotton?

How do I dry cotton?

Cotton FAQs