We accept Credit Card (including Visa, Mastercard, American Express), Shop Pay, Apple Pay, Google Pay, and PayPal.

We accept Credit Card (including Visa, Mastercard, American Express), Shop Pay, Apple Pay, Google Pay, and PayPal. For our Australian customers, we also accept AfterPay.

What payment methods do you accept?

See something on your way out? We get it! If you want to add-to-cart post purchase, please contact Customer Service at hello@bedthreads.com so we can

See something on your way out? We get it! If you want to add-to-cart post purchase, please contact Customer Service at hello@bedthreads.com so we can add the extra item(s) if your order has not already been dispatched. If your order has already been processed for dispatch then we are unable to make any amendments and you will have to place a separate order.

Can I add an item to the order after it's placed?

It depends. If you need to modify your order, contact Customer Service at hello@bedthreads.com as soon as possible. If your order has not already been

It depends. If you need to modify your order, contact Customer Service at hello@bedthreads.com as soon as possible. If your order has not already been dispatched, we are happy and able to amend it. If, however, your order has already been processed for dispatch, unfortunately we aren&#x2019;t able to make any changes.

Can I change my order after placing it?

Whether you’ve just moved out, just moved in, or want to induce some envy among your co-workers by having your Bed Threads order shipped to your workp

Whether you&#x2019;ve just moved out, just moved in, or want to induce some envy among your co-workers by having your Bed Threads order shipped to your workplace instead, reach out to Customer Service at hello@bedthreads.com with your updated shipping address. If your order has not already been dispatched, we can make the change. However, if your order has already been processed for dispatch, we cannot amend your address. If you will not be able to collect the package from the address you originally provided, please contact the shipping provider once tracking has been generated and fingers crossed they may be able to change on their end.

Can I change the shipping address after an order is placed?

Like wine, cheese, and Meryl Streep, linen only gets better with time. That being said, we do provide product warranties on all 100% French Flax Linen

We stand by the quality of our products, and provide warranties on all Bed Threads products. However, please note, we do not offer product warranties on third party goods.For items crafted from natural fibres, variations in colour and texture are considered a normal part of our their unique beauty, and not a fault of the fabric.All products: 24 MonthsAt Bed Threads, our standards are high. Every order is subject to strict quality inspections during the manufacturing and packaging process. However, in the unlikely event that you have received a faulty or defective product, or a fault has become apparent within the specified warranty period, please send us an email at hello@bedthreads.com with the following details:Your nameYour order numberPhotographs and a description of the faultOnce we have all the relevant details to review, our customer service team will work together with you to reach the best possible solution.If your linen item(s) are deemed to have a genuine defect, we will happily arrange for a replacement to be sent free of charge.We kindly wish to highlight that this guarantee also does not apply to change of mind returns, or damage inflicted by improper or negligent usage (including but not limited to: stains from food, household products, or body oils; incorrect washing or drying; snags or tears from exposure to sharp objects).While we&#x2019;re unable to replace or refund your Bed Threads after these warranty periods elapse, we suggest you closely follow our care instructions to extend the life of your items.

Do you offer a product warranty?

Regardless of when you made your purchase, if you’re in need of a replacement button or two...

Regardless of when you made your purchase, if you&#x2019;re in need of a replacement button or two, please email us at hello@bedthreads.com and we will happily replace them free of charge for the lifetime of your purchase. No questions asked!

What happens if I need a spare part for a Bed Threads item?

Though rare, we’re truly sorry if this occurs. If you have received an incorrect item...

Though rare, we&#x2019;re truly sorry if this occurs. If you have received an incorrect item in your shipment, please contact Customer Service at hello@bedthreads.com so we can sort out the issue and send the correct item(s) your way.

What happens if I receive an incorrect item?

Our eye for attention and detail extends to our packaging process, but in the rare event...

Our eye for attention and detail extends to our packaging process, but in the rare event something is forgotten in your shipment, please contact Customer Service at hello@bedthreads.com so we can send the item promptly, free of charge.

What happens if I'm missing an item from my order?

If a popular Bed Threads 100% French Flax Linen item is currently out of stock...

If a popular Bed Threads item is currently out of stock on our site, don&#x2019;t stress&#x2014;you can still order it on preorder! When a best-selling item is OOS, we will clearly display the preorder option alongside an indication of which month the item is expected to be back in stock / when your order can be fulfilled.Please note, if your purchase includes one or more items on preorder, your entire order will be held until the preorder stock arrives. If you&#x2019;re eager for your in-stock treasures to arrive in the meantime, please email hello@bedthreads.com and ask for those items to be dispatched.Unfortunately, for third party vendor products, preorder will not be available.

How do preorders work?

Yes. If for whatever reason you’d like to split your order into multiple deliveries...

Yes. If for whatever reason you&#x2019;d like to split your order into multiple deliveries, please contact Customer Service at hello@bedthreads.com so we can help facilitate your request.

Can I split my order?

It means you have good taste! When a popular 100% French Flax Linen Bed Threads product is out of stock...

It means you have good taste! When a popular Bed Threads product is out of stock, in most instances, we will still make it available for preorder on our site. Alongside the preorder option, we will also provide the month it will be available to ship in.For other Bed Threads products, clearance items, or third-party vendor products, unfortunately we are not able to guarantee restocking. For some items, we&#x2019;ll provide an option for you to sign up for &#x2018;Back in Stock&#x2019; notifications on either our product page or collection page.

What if an item I want is out of stock?

Whether you’re about to go on a trip or still making space for your new purchase...

Whether you&#x2019;re about to go on a trip or still making space for your new purchase, sometimes you need to put your packages on pause. If that&#x2019;s the case and you want to hold your order from being shipped, please contact Customer Service at hello@bedthreads.com with the details and we can try to arrange. However, if your order has already been processed for dispatch, we cannot stop the order from shipping.

Can I hold an order from being shipped?

Bed Threads US

Frequently asked questions related to ordering with Bed Threads.

Orders

Where do you ship?

How much is shipping?

How can I track my order?

My order has been lost in transit; what do I do?

My order has been marked as delivered, but I haven't received it. What should I do?

Can I pick up my order?

How do I find out when an order is shipped?

What happens if I'm not home to accept the delivery?

Do you deliver to PO boxes or parcel lockers?

Do you offer express delivery?

Shipping

What is your return policy?

How long will my return take to process?

Can I return a gift?

Are all items returnable?

I have used/opened an item, can I still return it?