Happens to the best of us. Please visit this link https://bedthreads.com/account/login to reset your password so you can log back into your Bed Threads account.

I've forgotten my password

The best way to do this is to create a new account under the email address you would like to use going forward...

The best way to do this is to create a new account under the email address you would like to use going forward. Please then email us at hello@bedthreads.com and ask our Customer Service team to merge both accounts together so that any order history and saved information is contained under the new account.

How do I update my email address?

If you’d like to reset your password, please visit this link https://bedthreads.com/account/login and follow the prompts.

If you&#x2019;d like to reset your password, please visit this link https://bedthreads.com/account/login and follow the prompts.

How do I update my password?

To take a scroll down purchase lane, please create an account or login to an existing account...

To take a scroll down purchase lane, please create an account or login to an existing account at https://bedthreads.com/account/login to view your exquisite order history.

How do I view my orders?

We’d love to hear what you think of your recent Bed Threads purchase! 14 days after your order has shipped...

We&#x2019;d love to hear what you think of your recent Bed Threads purchase! 14 days after your order has shipped, you will receive a request via email to review your purchased products. Alternatively, you can also share your stars via Google, Trust Pilot, or Facebook.

How do I leave a review for a product I've purchased?

Looking to put that perfect present to good use? Please contact customer service at hello@bedthreads.com with your card’s details...

Looking to put that perfect present to good use? Please contact customer service at hello@bedthreads.com with your card&#x2019;s details to find out the remaining balance.

How do I check my gift card balance?

We are happy to generate a tax order for your records. Please contact Customer Service at hello@bedthreads.com to arrange.

How do I obtain a tax invoice for an order?

We hate to see you go! But if your inbox insists, simply follow the ‘unsubscribe’ link at the bottom of our Bed Threads emails...

We hate to see you go! But if your inbox insists, simply follow the &#x2018;unsubscribe&#x2019; link at the bottom of our Bed Threads emails and you will no longer receive content from us.

How do I unsubscribe?

Bed Threads US

Questions related to user accounts and loyalty programs.

Account/Loyalty Program

What payment methods do you accept?

Can I add an item to the order after it's placed?

Can I change my order after placing it?

Can I change the shipping address after an order is placed?

Do you offer a product warranty?

What happens if I need a spare part for a Bed Threads item?

What happens if I receive an incorrect item?

What happens if I'm missing an item from my order?

How do preorders work?

Can I split my order?

What if an item I want is out of stock?

Can I hold an order from being shipped?

Orders

Where do you ship?

How much is shipping?

How can I track my order?

My order has been lost in transit; what do I do?

My order has been marked as delivered, but I haven't received it. What should I do?

Can I pick up my order?

How do I find out when an order is shipped?

What happens if I'm not home to accept the delivery?

Do you deliver to PO boxes or parcel lockers?

Do you offer express delivery?

Shipping

What is your return policy?

How long will my return take to process?

Can I return a gift?

Are all items returnable?

I have used/opened an item, can I still return it?

Can I arrange my own courier for a return?

Returns

How do I become a trade customer?

I'd like to work at Bed Threads, how do I apply?

What social platforms is Bed Threads on?

Where can I see reviews of Bed Threads?

Do you have a blog?

Do you sell gift cards?

How do I know if an item is on sale?

How do I save my favourite items?

Do you offer a discount for first-time customers?

How do I use my gift card?

How do I make a PR or media enquiry?

General

What is flax linen?

How is flax linen made?

What are the benefits of sleeping in 100% flax linen?

What is Bed Threads linen dyed with?

Where is Bed Threads linen manufactured?

Is linen sustainable?

What is GSM?

About Linen

What do linen sheets feel like?

Do linen sheets shed?

How do I soften linen sheets?

Will linen sheets keep me cool/warm?

What To Expect

How do I wash my linen?

What detergent should I use?

Will the colours fade/change/transfer?

How do I dry my linen?

How can I get rid of a stain?

How To Care For Linen

Linen FAQs

Why is Bed Threads now offering organic cotton?

What is the difference between linen and cotton?

What are the benefits of organic cotton?

Is cotton bedding right for me?

What is the thread count of your cotton?

How is your cotton manufactured?

Is cotton a sustainable choice?

What certifications does your cotton bedding have?

How do I wash cotton?

How do I dry cotton?

Cotton FAQs