Bed Threads US

First, we&#x2019;re so sorry to hear of this happening. We take great care when preparing and packaging your orders for shipping, so this shouldn&#x2019;t be an issue. In the unlikely event that your order has arrived faulty or damaged, please get in touch with our customer service team by emailing hello@bedthreads.com so we can assist you and correct the issue asap.

First, we’re so sorry to hear of this happening. We take great care when preparing and packaging your orders for shipping, so this shouldn’t be an issue. In the unlikely event that your order has arrived faulty or damaged, please get in touch with our customer service team by emailing hello@bedthreads.com so we can assist you and correct the issue asap.

What happens if my order arrives faulty or damaged?

What payment methods do you accept?

Can I add an item to the order after it's placed?

Can I change my order after placing it?

Can I change the shipping address after an order is placed?

Do you offer a product warranty?

What happens if I need a spare part for a Bed Threads item?

What happens if I receive an incorrect item?

What happens if I'm missing an item from my order?

How do preorders work?

Can I split my order?

What if an item I want is out of stock?

Can I hold an order from being shipped?

Orders

Where do you ship?

How much is shipping?

How can I track my order?

My order has been lost in transit; what do I do?

My order has been marked as delivered, but I haven't received it. What should I do?

Can I pick up my order?

How do I find out when an order is shipped?

What happens if I'm not home to accept the delivery?

Do you deliver to PO boxes or parcel lockers?

Do you offer express delivery?

Shipping

What is your return policy?

How long will my return take to process?

Can I return a gift?

Are all items returnable?

I have used/opened an item, can I still return it?

Can I arrange my own courier for a return?

Returns

I've forgotten my password

How do I update my email address?

How do I update my password?

How do I view my orders?

How do I leave a review for a product I've purchased?

How do I check my gift card balance?

How do I obtain a tax invoice for an order?

How do I unsubscribe?

Account/Loyalty Program

How do I become a trade customer?

I'd like to work at Bed Threads, how do I apply?

What social platforms is Bed Threads on?

Where can I see reviews of Bed Threads?

Do you have a blog?

Do you sell gift cards?

How do I know if an item is on sale?

How do I save my favourite items?

Do you offer a discount for first-time customers?

How do I use my gift card?

How do I make a PR or media enquiry?

General

What is flax linen?

How is flax linen made?

What are the benefits of sleeping in 100% flax linen?

What is Bed Threads linen dyed with?

Where is Bed Threads linen manufactured?

Is linen sustainable?

What is GSM?

About Linen

What do linen sheets feel like?

Do linen sheets shed?

How do I soften linen sheets?

Will linen sheets keep me cool/warm?

What To Expect

How do I wash my linen?

What detergent should I use?

Will the colours fade/change/transfer?

How do I dry my linen?

How can I get rid of a stain?

How To Care For Linen

Linen FAQs

Why is Bed Threads now offering organic cotton?

What is the difference between linen and cotton?

What are the benefits of organic cotton?

Is cotton bedding right for me?

What is the thread count of your cotton?

How is your cotton manufactured?

Is cotton a sustainable choice?

What certifications does your cotton bedding have?

How do I wash cotton?

How do I dry cotton?

Cotton FAQs

What happens if my order arrives faulty or damaged?Updated a month ago