Do you offer a product warranty for your linen?Updated a month ago
Like wine, cheese, and Meryl Streep, linen only gets better with time. That being said, we do provide product warranties on all 100% French Flax Linen Bed Threads products. However, please note, we do not offer product warranties on third party goods.
As linen is a completely natural fibre, variations in colour and texture are considered a normal part of linen’s unique beauty, and not a fault of the fabric.
All Linen Items: 24 Months
At Bed Threads, our standards are high. Every order is subject to strict quality inspections during the manufacturing and packaging process. However, in the unlikely event that you have received a faulty or defective product, or a fault has become apparent within the specified warranty period, please send us an email at [email protected] with the following details:
Your name
Your order number
Photographs and a description of the fault
Once we have all the relevant details to review, our customer service team will work together with you to reach the best possible solution.
If your linen item(s) are deemed to have a genuine defect, we will happily arrange for a replacement to be sent free of charge.
We kindly wish to highlight that this guarantee also does not apply to change of mind returns, or damage inflicted by improper or negligent usage (including but not limited to: stains from food, household products, or body oils; incorrect washing or drying; snags or tears from exposure to sharp objects).
While we’re unable to replace or refund your Bed Threads after these warranty periods elapse, we suggest you closely follow our care instructions to extend the life of your linen. We stand by our 100% French Flax Linen’s inherently hard wearing qualities and the notion that with proper care, such high-quality linen can last decades.
As linen is a completely natural fibre, variations in colour and texture are considered a normal part of linen’s unique beauty, and not a fault of the fabric.
All Linen Items: 24 Months
At Bed Threads, our standards are high. Every order is subject to strict quality inspections during the manufacturing and packaging process. However, in the unlikely event that you have received a faulty or defective product, or a fault has become apparent within the specified warranty period, please send us an email at [email protected] with the following details:
Your name
Your order number
Photographs and a description of the fault
Once we have all the relevant details to review, our customer service team will work together with you to reach the best possible solution.
If your linen item(s) are deemed to have a genuine defect, we will happily arrange for a replacement to be sent free of charge.
We kindly wish to highlight that this guarantee also does not apply to change of mind returns, or damage inflicted by improper or negligent usage (including but not limited to: stains from food, household products, or body oils; incorrect washing or drying; snags or tears from exposure to sharp objects).
While we’re unable to replace or refund your Bed Threads after these warranty periods elapse, we suggest you closely follow our care instructions to extend the life of your linen. We stand by our 100% French Flax Linen’s inherently hard wearing qualities and the notion that with proper care, such high-quality linen can last decades.